This website is owned and operated by Robert Oatley Vineyards.
You may not order wine, nor have wine delivered to anyone, if you or that person are under 18 years of age at the time of ordering. You must confirm your agreement with this explicitly at the time of ordering.
When you place an order for wine on our website, and you choose online payment as your method of payment, this payment will be processed by a secure online payment gateway. If you fax or post your order to us, your order will be processed directly using other secure methods.
Your order will be fulfilled by Robert Oatley Vineyards from our warehouse, and under normal circumstances will be delivered to your nominated delivery address within 6 to 10 business days. Delivery delays may occur as a result of factors out of the control of Robert Oatley Vineyards, and Robert Oatley Vineyards is not responsible for any such delays.
Robert Oatley Vineyards is dedicated to keeping details you provide us private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We may need to share your personal information with our contracted supplier (or suppliers) of technology services, but this is exclusively for the purposes of them managing our membership database systems and other website related functions. This data is managed strictly in accordance with our Contract with the relevant supplier. We use this information to identify your orders, provide you with our newsletter (if applicable) and to personalise your shopping experience with us.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order. Our servers also record your IP address for security purposes, so that in the event that we are legally required to disclose that information to relevant authorities, we can do so. This is the only situation where your IP address would be shared with anyone.
Robert Oatley Vineyards may use aggregated historical server data to analyse and improve our website performance, however no personally identifiable information is included in such aggregated data.
When providing or updating personal information, or when purchasing from Robert Oatley Vineyards, your financial details are protected through a secure server using 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard for secure web transactions. If you have any questions regarding our privacy or security policies, please contact our customer support centre.
Returns Policy & Freight Rates
While you may order in multiples of 6 of each of the wines (i.e. a half case), the full Case Freight Rate for your delivery postcode will be charged for each 12 bottles (or part thereof). Freight rates vary from time-to-time, and are also a function of your delivery postcode, and are available before you checkout on the website (if ordering online) and on our offline order forms if you are ordering offline.
Normal delivery lead times are 6 - 10 working days. Please note, we can only ship to addresses within Australia.
Delivery instructions are a guide only and Robert Oatley Vineyards cannot guarantee that on all deliveries these instructions will be followed. If the customer is not in attendance when a delivery is attempted and no further instructions have been issued by the client, the item or items will be returned to the local depot where they can be collected upon signature. A card will be left in your letter box to advise of the collection point. Items will be held for 7 days. After this time uncollected items will be returned to Robert Oatley Vineyards. Please note if wine is to be resent to a customer under these circumstances, a further full delivery charges will apply.
Due to Liquor Licence laws, wines cannot not be delivered to, ordered on behalf of, or accepted by person/s under the age of 18 years old.
If for any reason we are unable to fulfill your order (e.g. out of stock) we will notify you within 2 business days to arrange alternative product(s), an alternative delivery time or a full refund.
Customer Service Policy
Robert Oatley Vineyards is committed to providing exceptional customer service and quality products to our customers. We endeavour to make sure that all products listed on our website are currently in stock and pricing is correct.
Robert Oatley Vineyards guarantees the quality of all products that are sold and delivered to clients through our online or offline facilities. If the client has valid reasons for return of stock, Robert Oatley Vineyards will refund the customer/s the total value of the purchase (including delivery charge), providing no more than two (2) bottles have been consumed and the balance of the wine is returned to us. Robert Oatley Vineyards reserves the right to exchange the products for other item/s of the same value at Robert Oatley Vineyards' sole discretion. Should the customer have any queries they can contact us on the following details: